FAQ's

Product Features

SBI Buddy is State Bank of India‟s mobile wallet on your smartphone. It is a prepaid wallet which can be used for merchant transactions, transfer money to other wallet users and bank accounts, anytime, anywhere

The following services will be available on Buddy mobile app.

  • Postpaid/ Prepaid & DTH Recharges
  • Bill Payments
  • Book Movie, Rail and Flight Tickets
  • Online Merchant Payments
  • Pay with Buddy Card
  • Ask money
  • Add money
  • Send Money - via QR code, phone book contact, Facebook contact, mobile number (Full KYC customers only)
  • Transfer to account (Full KYC customers only)
  • Refund to Source account (Full KYC customers only)
  • Cardless Cash Withdrawal AT SBI ATMs (Full KYC customers only)
  • View Your Statements
  • Personalize your Buddy

You can visit the Apple App store or Google Play store depending on your phone and search for SBI Buddy by using the keyword “SBI Buddy”. You can click on install and download the app. You can also give missed call on 09021122222 and will receive a link via sms to download SBI Buddy.

You will need an active internet service (2G / 3G / 4G / Wi-Fi) to use SBI Buddy.

If you are an Indian national having a mobile number and above the age of 10 Years, then you are eligible to download and use the SBI Buddy services

Sign-up / Sign-in

You can sign up/register with following options -

a) Facebook (Username & Password)

b) Sign Up (Mobile Number (mandatory), email ID (optional), Name (Mandatory), Identity Document Type and Number (Mandatory), Recovery Mobile Number (optional)& PIN/Password)

To sign up, you need to do the following -

a) If you select Facebook Sign Up option, then you will be directed to the authentication page of Facebook Connect service. You will have to enter your Facebook username and password or if Facebook account is pre-integrated then you will be asked to allow permission to access the credentials to proceed with sign up for the mWallet service.

b) If you select sign up option, then you will have to enter mobile number (mandatory) and email.

c) After successful validation by Facebook Connect service or sign up, you will be displayed the mobile number or you will have to enter mobile number (for Facebook Connect option).

d) You will also be asked to provide the unique Identity Document Number of the any one of the acceptable Identity Documents listed as per the drop-down menu (Mandatory).

e) You have to set up PIN for accessing mWallet service & authenticating transactions going forward.

f) Simultaneously, you will get a welcome message with OTP on mobile as SMS.

g) You have to enter the OTP, select a Security Question from the dropdown and type your answer as prompted & submit the request.

h) You will be allowed 3 attempt to enter the correct OTP. After every wrong attempt, a message will be shown „Incorrect OTP. Please enter the correct OTP.‟ Post 3 wrong attempt, message will be shown „Please regenerate OTP using „Resend OTP‟ option.‟

i) If OTP is not received by you, then use the „Resend OTP‟ link to resend the OTP to your mobile number.

j) Accept the terms & condition in order to complete the registration process.

k) Upon successful registration, you will be registered for SBI Buddy. A success message will be sent on your mobile.

Currently, Buddy is a free app, there is no charge for registration of the app. However, since the app uses internet services, the charges for internet data as charged by your mobile operator will apply.

Currently, there are no charges for services like Add money, send money to other Buddy customer, or ask money within the app. There are charges applicable on transfer funds to any account, booking train tickets and Add money through Business Correspondents of SBI.

Service Charges applicable W.E.F. 01/06/2017

Sl.No. Description of Service Charge Proposed Service Charges
1. Service charges on Fund transfer(Cash transferred to bank account) SBI Buddy to Bank Account 1% + Service Tax on transfer from Buddy to Bank Account
2. Service charges on Cash Deposit into Wallet through Business Correspondent (BC) Upto Rs.10,000/- (multiples of 100) 0.25% of the txn value (Min. Rs. 2,Max. Rs.8) + Service Tax

OTP is a mandatory requirement for registration of SBI Buddy.

Identity Document Details is a mandatory requirement for registration of SBI Buddy

Click on "Resend OTP" on the screen where you have to enter the OTP.

You will be allowed 3 attempt to enter the correct OTP. After that you will have to regenerate OTP using 'Resend OTP' option.

Please re-try logging in after some time. You can login with the same user id & password which you created by tapping on the 'Login' in the app.

By using the Facebook credentials, we are only prefilling your details in the SBI Buddy wallet creation form as per your Facebook profile. The application is hosted on the secure environment of SBI and is extremely safe.

If your app unexpectedly quits, stops responding or won't open, then try the following:

  • Close the app and restart it again
  • Kill all running apps and try restarting again
  • Turn off your device and switch it on. Then try to launch the app
  • Make sure you are using the latest version of the app
  • Delete and reinstall the app
  • Make sure you have a working data plan on your carrier's network or Wi-Fi connection with internet access

If the PIN is not being accepted by the system, please check for the following and try again

  • Sequential number: For e.g. 1234 or 6789 are not allowed
  • Repetitive: For e.g. 1111 or 7777 are not allowed

If you're seeing an error saying your password is incorrect and you're sure you're entering the right password:

  • Try upgrading your browser and reset your password
  • Try a different web browser

Add Money

The options to Add money online for you are as follows -

a) Net Banking

b) Debit Card

c) Through Business Correspondents of SBI

You should have fund in wallet before using it for any transaction or money transfer since it is a prepaid wallet.

Now, Buddy also allows you to make marketplace and online merchant transaction without requirement of adding funds into the buddy wallet. Simply, shop on your favorite merchants from the marketplace and pay directly through the payment of your choice i.e. Net Banking or Debit Card.

When you want to add money from bank account through internet banking, you have to follow the following steps:

  • Tap on Add money icon from Dashboard
  • TEnter the amount you want to add in your wallet
  • Select the Net Banking option & Select Bank (State Bank of India or Other Banks) and Continue
  • If you select the "State Bank of India‟, then you have to authenticate yourself by entering the INB (Internet Banking) login credentials.
  • If you select "Other Banks‟, then you have to select your Bank from the dropdown. You will be redirected to your bank‟s internet banking login page. You have to authenticate yourself providing your ID and password and complete the transaction.

Yes, it is safe because when you select your bank, you are redirected to the secure page of your bank where you have to enter the user id and password

On the Add Money screen on SBI Buddy, you have to select the payment option from the list provided (Debit Card). You will be redirected to provide the card details like card number, card expiry, name on the card, CVV and OTP (generated and sent by the card issuing bank/organization).

Yes it is safe because you are directed to the secure page of payment gateway where you have to enter the details.

The limits for the mobile wallet are as under:

Limits per wallet (on platform) Minimum KYC Full KYC
Maximum balance at any point of time 10,000/- 50,000/-
Top up through any channel per transaction 10,000/- 10,000/-
-Through Debit Cards 5,000/- (Visa / MasterCard)
2,000 (RuPay)
10,000/-
Total reload in a month 10,000/- 1,00,000/-
Total transactions (merchant transactions and fund transfers)
- Daily limit
- Monthly limit
10,000/-
10,000/-
50,000/-
1,50,000/-
Fund transfer (Transfer to Account/ Other Buddy Wallet)
- Per transaction limit
- Daily limit
- Monthly limit
Not allowed
Registered Beneficiary: Monthly limit - 25,000/-
Unregistered Beneficiary: Monthly limit - 10,000/-
Total Fund Transfer Limits:
- Monthly limit
-
50,000/-
Cash out at ATM per transaction(Coming soon) Not allowed 2000/-

Note: The wallets where users have not submitted the minimum KYC details to the bank will be automatically converted to “Minimum Wallet without OVD”. No credit transactions will be allowed for such wallets. The outstanding balance if any, can only be used for purchase of goods and services.

Send Money

Send money is similar to fund transfer where you can transfer funds from your wallet to any Registered/ Unregistered Buddy user or any bank account. You can also pay to your nearby merchant who is registered on Buddy Merchant app through the “Send to wallet” option under “Send Money” facility. This facility is only available for Full KYC Buddy users

You can send money to any of your friends /contacts/ merchants/ any other bank account in your mobile phone even if he/she is not registered for SBI Buddy wallet.

Yes, you can pay money to any SBI Buddy registered merchants from your mobile wallet. Both you and merchant receive SMS notification on their respective registered mobile numbers on completing the payment process.

You can select Send Money option from the dashboard in the app, where the app will prompt you to enter the below fields:

  • Recipient‟s/ Merchant‟s mobile number/ scan of QR code placed at merchant location(you can search from contact book or choose from the favorites list)
  • Amount
  • Description (Optional)
  • Pin

Then you can continue and Send Money to the intended recipient.

You can choose your Wallet Balance as the payment method to “Send Money” and select one of the options;“Send to wallet” or “Send to account” as per your requirement.

You can select merchant by entering the merchant phone number or scanning of his QR code.

On the next screen, you will be able to see the name of registered merchant.

Yes, merchants with Buddy Merchant App can refund the payment done by you through your Buddy App. Merchants can enter the amount to be refunded and you will receive SMS notification that payment has been refunded to your Buddy wallet.

There are 4 types of recipients, i.e. Registered Recipient, Non-registered recipient, Any Bank Account and Pre-Registered Beneficiary:

  • Registered Recipient: Customers/ Merchants/ Sub merchants who are already using Buddy/Buddy Merchant app are known as registered customers. You can select their name from contact book/Favorites or type their mobile number or scan their QR code.
  • Non-registered Recipient: The Send Money to Non-registered Recipient facility enables you to transfer funds to contacts that are not registered for Buddy service. For non-registered recipient, the mobile number / social network ID can be selected from drop down matches (from phone book or social network like Facebook) or entered directly to transfer the funds.
  • Any Bank Account: Send to Account facility enables the customer/ merchants to send money to account with any bank.
  • Pre-Registered Beneficiary: You can create pre-registered beneficiaries by submitting their bank account details (Account Number, Account Type, Bank IFSC Code). Enhanced fund transfer limits will be allowed for pre-registered beneficiaries.

Yes, a passcode will be sent to you, once you have initiated a Send Money request. You will have to share the passcode separately with the recipient to enable him/her to retrieve the amount.

The steps for receiving / retrieving money by the receiver are:

  • The recipient will receive an intimation as SMS/email informing about the money sent by you and to obtain passcode from you separately.
  • The Recipient will download the SBI Buddy wallet application and register for SBI Buddy.
  • The Recipient selects "Settings" menu icon from top right corner of the main screen and selects 'My Payment Requests' under 'Settings' option
  • The customer can accept the payment after entering the passcode under 'Claim Money' option.

The recipient can select the action to be taken on 'Payment Request'

  • Cancel: When recipient receives the money & wants to cancel the pending request then it is removed from his pending requests and money is reversed to your Wallet. A message is sent to you about cancelled transaction
  • Enter Passcode: When the recipient wants to retrieve money & wants to enter the passcode to get it credited to his Wallet.
  • Accept: When the recipient approves the request after entering passcode
  • Reject:When the recipient rejects the request without entering the passcode. The payment request will be kept pending within the payment requests list for later access until customer cancels it altogether

In case the non-registered recipient does not claim the money in 5 days by registering for a Wallet, then the amount will be credited back to sender‟s Wallet and a notification about the reversal will be sent to the sender.

You can still send money to your friend using Send Money feature on SBI Buddy. Using this facility you can send money via mobile number, email id or social media contact.

Send to Account facility enables the customer/ merchants to send money to account with any bank.

Customer/ Merchants can transfer money to any bank account using IMPS. There are 2 ways of transferring the amount via IMPS:

  • IMPS – MMID: You can send money using the beneficiary‟s MMID & Mobile number
  • IMPS – IFSC: You can send money using the beneficiary‟s Account Number and beneficiary bank IFSC

A pre-registered beneficiary for fund transfer can be created by submitting their bank account details (Account Number, Account Type, Bank IFSC Code). Enhanced fund transfer limits are allowed for pre-registered beneficiaries

  • You need to open the application
  • Select option “Send Money “option
  • After that Select “Send to Account” option
  • Select “Add Beneficiary” option
  • Enter the beneficiary details (Nick Name, Branch IFSC code, Account Number, Account Type
  • You can also configure the fund transfer limits for the registered beneficiary

You can make up-to 3 fund transfers per beneficiary per day

Fund transfer to a pre-registered beneficiary can be initiated post 4 hours of the beneficiary registration

The funds will directly be credited to the designated bank account of the pre-registered beneficiary

Buddy encourages the customers to make most of their transactions through the Mobile Wallet. However, if the customer wishes to transfer money from the Mobile Wallet back to the Bank account or to a Pre-Registered Beneficiary a charge of 3% + GST is applicable.

If the failed transaction not reversed with T+5 working days, then please raise a complaint with our team by dropping a mail to contactcentre@sbi.co.in or calling 1800 11 2211/ 425 3800

Ask Money Details

You can request your friends/ contacts/ merchants /customers to send money to your wallet.

Yes, small merchants can ask money to any SBI Buddy registered users from his mobile phone to receive payments.

You can select Ask Money option from the side-menu in the app, where the app will prompt you to enter the below fields:

  • Sender's / Customer's mobile number or email id
  • Amount
  • Pin

Your request is then sent to the sender/ Customer

You can ask money from Registered Senders/ Customers. Registered Customers already have a SBI Buddy wallet. You can select their name from Favorites or just type their name / mobile number to select.

Yes. The sender can select the action to be taken on 'Payment Request' to either accept or reject.

You can still Ask money to your friend using Ask Money feature on Buddy. Using this facility you can ask money via mobile number or social media.

No, you cannot modify the amount in the request received. You can either accept or reject the request.

Only Full KYC Buddy customers will be able to act as senders for your Ask Money request. In case the sender is not Full KYC, he will be unable to transfer funds to your wallet.

Upgrade to Full KYC ?

SBI customers using their Internet Banking or Debit Card credentials can enhance their Buddy Mobile Wallet limits by upgrading their wallets to Full KYC. Mobile number registered for Buddy should be the same as that is there in Bank’s record. Enhancing your wallet limits enables customers to have higher transaction limits of up to INR 200,000 per month and also lets them enjoy additional wallet features like Fund Transfer facilities.

Currently the Full KYC service is not available for customers of other banks. Only customers who hold a single (or multiple) bank account with SBI can avail this service.

You may not be able to upgrade your wallet to Full KYC if:

  • You do not hold a bank account with State Bank of India
  • The mobile number registered for your SBI account is different from the mobile number that is registered for your SBI Buddy wallet
  • Your account does not meet the eligibility criteria set for Full KYC by the bank
  • Your SBI account is held jointly and you are trying to register for Full KYC using Debit Card

Recharge and Pay Bills

The Recharge & Bill Pay option enables you to recharge your mobile or DTH accounts and pay your utility bills using the Wallet balance

The billers that you can pay with this facility are:

  • Prepaid Mobile connection
  • DTH connection
  • Electricity
  • Gas
  • Insurance
  • Landline

Usually all the transactions of Prepaid/Postpaid mobiles and DTH are updated on realtime basis. For other bill payments, it may take 4-5 days from the date of payment to update your account at the biller‟s end.

Your prepaid mobile wallet recharge request may be rejected due to any one of the following reasons:

  • Invalid mobile number
  • Using a postpaid mobile number
  • Entering wrong amount for recharge
  • Transaction request exceeds daily/monthly amount

SBI Buddy processes the prepaid mobile recharge based on the details provided by you. As this is an instant services provided by SBI Buddy, and the recharged amount can be immediately used by the recipient, SBI Buddy will not be able to reverse the amount on account of incorrect mobile number for prepaid recharge.

The required details entered by you on the app will be sent to the corresponding service provider for further processing. If they are incorrect, your request will be rejected. However, if the service provider accepts the payment as per the given details, then bank will not be able to reverse the same.

The required details share by you on the app will be sent to the corresponding service provider for further processing. If that is incorrect, your request will be rejected.However, if the service provider accepts the payment as per the given details, then bank will not be able to reverse the same.

You will receive an sms confirmation for the successful transaction. In case the transaction fails, then the amount will be credited back to your account in 15 days.

No, you can pay your bills using the wallet balance

In case of failed transaction, your amount will get credited back to your account in 5 workingdays.You can also raise a complaint with our team by dropping a mail to contactcentre@sbi.co.in or calling 1800 11 2211/ 425 3800.

In case of double credit, your amount will get credited back to your account in maximum upto5 workingdays. For this type of issues,please raise a complaint with our team by dropping a mail to contactcentre@sbi.co.in or calling 1800 11 2211/ 425 3800.

In such cases, we will refund back the amount to your account within 5 working days. In case you do not receive the same within 5 working days, please raise a complaint with our team by dropping a mail to contactcentre@sbi.co.in or calling 1800 11 2211/ 425 3800.

Shop

You can load you wallet with the required amount, come back to the partner site and buy the good / service.

The money would be transferred back to your wallet account in such cases. The charges would be reversed in 5 working days.

Merchant Terms and Conditions apply to the products bought / sold through the Merchant. Please reach out to the merchant directly with your Order ID, email id and phone number.

SBI acts only as a facilitator for payments of such transactions and for any product/service issues, we request you to directly contact the merchant.

Currently, loyalty points are not rewarded on the transactions made through the Wallet.

Yes, currently the limit is INR 10,000/ month for non-KYC customers and INR 1,50,000/ month for KYC customers.

The booking details will be sent directly to you by the Merchant whose services have been used.

All merchant transactions except transactions on IRCTC are free of cost.On the IRCTC ticket bookings on Buddy marketplace a charge additional charge of 1.8% on the amount of ticket is applicable. When Buddy is used as payment option on IRCTC website Rs. 10/- + Service tax is chargeableon each bookings. These charges are subject to change without prior notification based on the revision of charges by IRCTC.

Physical Store Payment

All Buddy users who are on the latest app version would be able to make payments using the app.

Currently, Buddy users can purchase across a network of 1,200+ stores of Madura F&L including popular brands such as Louis Philippe, Allen Solly, Van Heusen, Peter England, Planet Fashion etc and across various stores of M/s Apollo Pharmacy. Payment can also be made to merchants who are using Buddy Merchant App.

At the outlet, customer can use Buddy to pay for their purchase by using their mobile phone in 3 easy steps:

  • Share your buddy registered number with the cashier at the time of checkout and tell the cashier that the mode of payment is buddy
  • You will receive a notification on your phone, click on the notification and enter your buddy PIN
  • Check the payment amount, merchant name and confirm the transaction.
  • In case you do not receive the notification, please log into the buddy application and go to “My Pending Request” from the side menu to authorize the transaction.

Please ensure you are using the latest version of the app. If you are using the latest app version, the appropriate reason for the delay would be displayed to the cashier at the store. In case it gets displayed as successful for the merchant, kindly follow the below steps:

1. Login into the SBI Buddy app

2. Click on the menu option

3. Click on "My Payment Requests" option which would have the details about the pending transaction.

If the transaction is still not visible, then please raise a complaint with our team by dropping a mail to contactcentre@sbi.co.in or calling 1800 11 2211/ 425 3800.

Please ask the cashier to re-check the transaction at his end by clicking on "Check Status" option. If the payment is still displayed as a failure, please rest assured that the amount would be reversed within 3 working days of the bank. You can pay using any other payment mode for your purchase. You may also write to contactcentre@sbi.co.in or call on 1800 11 2211/ 425 3800

Transaction History

You can click on 'My Transactions' option to view your transaction history

You can click on ‘My Transaction’ to view your Buddy Wallet Transaction Details. You can view past 25 transactions carried out though mobile wallet.

Green (+) sign next to the transaction indicates money added to wallet

Red (-) sign next to the transaction indicates money deducted from wallet

E-Statements

You can click on ‘E-Statements’ option to generate your wallet statement for the last 6 months. Your wallet statement will contain your transaction details such as date of transaction, Transaction Type & Number, Withdrawal/Deposit amount and Closing Balance

Payment Requests

The 'Payment Requests' is the repository of all the payment requests, either of paying/sending money or receiving money

'My Payment Requests' comprises of following sub-options:

  • Pay Money: All the payment requests for which you have to pay through your wallet against the pending 'Ask Money' requests sent to you
  • Receive Money: All the payment requests through which you have to receive money in your Wallet against the pending 'Ask Money' requests sent by you
  • Claim Money: All the payment requests through which you have to claim money in your Wallet against the pending 'Send Money' requests sent to you prior to sign up.

You can take the below actions under the My Payment Requests tab:

  • Accept: When you have to approve pending 'Pay Money' request, it proceeds to 'Send Money' process
  • Reject: When you have to reject pending „Pay Money‟ request, it sends message to the requester about rejected request. The payment request will expire if not accepted in 5 days
  • Send Reminder: When you have sent „Ask Money‟ request & sender authorization is awaited then you can "Send Reminder‟ to intended sender from "Receive Money‟ option
  • Enter Passcode: When you want to claim money which has been sent to you prior to sign up then enter the passcode to get it credited to the mWallet directly from "Claim Money‟ option
  • Cancel: When you have requested (in case of Ask Money) money & want to cancel the request or received money (in case of Send Money to Non registered Recipient) & want to cancel the pending request.

My Preferences

'My Preferences' comprises of following tabs:

Contacts: You can add the contacts before transferring any funds so that you don't have to key-in the details every time.

Configure Transaction Limits: You can choose to customize the merchant transaction and fund transfer limits on your Buddy wallet.

You can Add people from your phone book, or by manually entering their contact details.

SBI Buddy allows you to send money to your friend through the mobile wallet without registering their account numbers.

Yes, you can delete your favourites saved in your wallet by long pressing on the contact you want to delete.

Buddy Card

Buddy card is a virtual prepaid card to help buddy customers to transact online anywhere, anytime.

The Buddy card option is available on the Home-screen of the Buddy wallet, wherein you can “request a card” by simply setting a card PIN and validating the same by entering the Buddy wallet PIN.

The Buddy card can be used on most of the MasterCard accepted Online website to make payments. To make payments using Buddy card, simply select debit card option on the payment page and complete the payment flow as directed.

By clicking on “View Card” option, you will be able to view card details like Name, 16-digit card no., Expiry Date and the CVV.

If you want to block your Buddy card temporarily from further usage, you just have to select “Block Card” option and enter your wallet PIN.

You can unblock your Buddy card by clicking on “Unblock Card” and entering your wallet PIN.

You can permanently close your Buddy card by selecting “Close Card” option.

Other FAQs

You can navigate to the "My Account" screen and subsequently 'Change PIN' screen, where the mobile application/website will prompt you to enter the following fields:

  • PIN
  • New PIN.
  • Confirm New PIN
  • You can enter the Current PIN and a New PIN to replace it. The PIN has to be a 4-digit numerical data only.

Buddy application allows multiple ways to get a get temporary PIN that can be used to set a new PIN

  • Security Q & A: Click on the option, select the correct security question and enter the correct answer.
  • On recovery Mobile number that you have updated in recovery settings or during Signup.
  • Once you receive the temporary PIN, click on „Forgot your PIN?‟ link on the application and the then on “Already have a temporary pin?” to enter temporary PIN and reset the PIN.
  • Please ensure that the new PIN being entered is not sequential (1234..), repetitive (1111..) and last 3 PIN that have been used

If the inputs are correct and validated, your new PIN will be set and you can use the Wallet services with your new PIN.

In case of any queries / suggestions / feedback, you can log into the Buddy app and go to the Help & FAQ section. There you can select the category and sub-category to register your queries / suggestions / feedback.

The „Block Wallet‟ facilitates you to block your Wallet in case of lost/stolen PIN, lost/stolen phone, fraud, etc.

The 'Unblock Wallet' facilitates you to unblock your Wallet.

To report any suspicious transactions on your wallet please write to alert.buddy@sbi.co.in or contact our toll-free helpline number 1800 11 2211/ 1800 425 3800

The 'Close Wallet' facilitates you to close your wallet account in the app. The Wallet balance must be '0' prior to closure.

If there is balance in your mWallet, then you have to transfer the amount to a bank account or another wallet before closing the wallet.

QR is a like a tag which you can use to do payments to merchants by just showing your QR code for scan. You will not have to provide phone number for doing any merchant transaction if you have the QR code.

As per RBI guidelines, you are required to submit the details of your Unique Identity Document to continue enjoying uninterrupted services on the Buddy platform. In case of failure, loading of funds into the wallet will no longer be allowed post 28th Feb 2018, however you may use the existing balances for merchant transactions.

Back to Top