FAQ's

Product Features

SBI Buddy is SBI of India’s mobile wallet on your smartphone. Presently, customers can use it for Bill pay & Recharge transactions, transfer money to bank accounts, anytime, anywhere.

The following services will be available on Buddy mobile app.

  • Bill Payments & Recharges
  • Transfer to account (Full KYC customers only)
  • E-Statements
  • Personalize your Buddy
  • Book Movie, Rail and Flight Tickets (Only cancellations of booked tickets are allowed)
  • Add money (Permanently disabled from all sources)
  • Ask Money (Permanently disabled for all users)
  • Send Money - via QR code, phone book contact, Facebook contact, mobile number (Permanently disabled for all users)
  • Online Merchant Payments (Permanently disabled for all users)
  • Pay with Buddy Card (Permanently disabled for all users)
  • Refund to Source account (Permanently disabled for all users)
  • Cardless Cash Withdrawal AT SBI ATMs (Permanently disabled for all users)

Sign-in

Please re-try logging in after some time. You can login with the same PIN which you created by tapping on the ‘Login’ in the app at the time of registration. If problem persist, please contact our Customer Service Executive available at toll free telephone number 18004253800 & 1800112211.

If your app unexpectedly quits, stops responding or won’t open, then try the following:

  • Close the app and restart it again
  • Kill all running apps and try restarting again
  • Turn off your device and switch it on. Then try to launch the app
  • Make sure you are using the latest version of the app
  • Delete and reinstall the app
  • Make sure you have a working data plan on your mobile network or Wi-Fi connection with internet access

As per RBI guidelines, you are required to submit the details of your Unique Identity Document to continue enjoying uninterrupted services on the Buddy platform. In case of failure, loading of funds into the wallet will no longer be allowed post 28th Feb 2018, however you may use the existing balances for merchant transactions.

Click on "Resend OTP" on the screen where you have to enter the OTP.

You will be allowed 3 attempt to enter the correct OTP. After that you will have to regenerate OTP using 'Resend OTP' option.

No. There is no limit to the no. of OTPs. However, it is suggested that you wait for a minute before clicking on Resend OTP again as sometimes there is a delay from the Mobile network service provider in sending messages

If the PIN is not being accepted by the system, please check for the following and try again

  • Sequential number: For e.g. 1234 or 6789 are not allowed
  • Reverse Sequence number: for e.g. 9876 or 4321 are not allowed
  • Repetitive: For e.g. 1111 or 7777 are not allowed
  • Last two PINs are not allowed

Buddy application allows multiple ways to get a get temporary PIN that can be used to set a new PIN

  • Security Q & A: Click on the option, select the correct security question and enter the correct answer
  • On recovery Mobile number that you have updated in recovery settings or during Signup.
  • Drop in a mail to contactcentre@sbi.co.infrom your registered mail ID or call on 1800 11 2211/ 425 3800requesting for a temporary PIN through SMS.
  • Once you receive the temporary PIN, click on ‘Forgot your PIN?’ link on the application and the then on “Already have a temporary pin?” to enter temporary PIN and reset the PIN.

    Please ensure that the new PIN being entered is not sequential (1234..), repetitive (1111..) and last 3 PIN that have been used

    If the inputs are correct and validated, your new PIN will be set and you can use the Wallet services with your new PIN.

Limits per wallet Minimum KYC Full KYC

Total Transactions (Billpay & Recharges transactions and fund transfers)

Daily Limit 10,000/- 50,000/-
Monthly Limit 10,000/- 1,50,000/-
Fund transfer (Transfer to Account) Not Allowed
Registered Beneficiary: Monthly limit - 25,000/-
Un-registered Beneficiary: Monthly Limits - 10,000/-
Total Fund Transfer: Monthly Limits - 50,000/-

Note: The wallets where users have not submitted the minimum KYC details to the bank will be automatically converted to “Minimum Wallet without OVD”. No credit transactions will be allowed for such wallets. The outstanding balance if any, can only be used for purchase of goods and services.

Transfer to Account

Transfer to Account is the feature where you can transfer funds from your wallet to any bank account without any charge. This facility is only available for Full KYC Buddy users.

There are 2 types of recipients, i.e. Any Bank Account and Pre-Registered Beneficiary:

  • Any Bank Account: Send to Account facility enables the customer to send money to account maintaining with any bank.
  • Pre-Registered Beneficiary: You can create pre-registered beneficiaries by submitting their bank account details (Account Number, Account Type, Bank IFSC Code). Enhanced fund transfer limits will be allowed for pre-registered beneficiaries.

Customer/ Merchants can transfer money to any bank account using IMPS. There are 2 ways of transferring the amount via IMPS:

  • IMPS – MMID: You can send money using the beneficiary's MMID & Mobile number
  • IMPS – IFSC: You can send money using the beneficiary's Account Number and beneficiary bank IFSC
  • Payment to Beneficiary: You can send money to pre-registered beneficiaries.

A pre-registered beneficiary for fund transfer can be created by submitting their bank account details (Account Number, Account Type, Bank IFSC Code). Enhanced fund transfer limits are allowed for pre-registered beneficiaries

  • You need to open the application
  • Select “Transfer to Account “option
  • After that select “Add Beneficiary” option
  • Enter the beneficiary details (Nick Name, Branch IFSC code, Account Number, Account Type
  • You can also configure the fund transfer limits for the registered beneficiary

You can make up-to 3 fund transfers per beneficiary per day.

Fund transfer to a pre-registered beneficiary can be initiated post 4 hours of the beneficiary registration.

The funds will directly be credited to the designated bank account of the pre-registered beneficiary.

Users can utilize the amount available in the wallet on Billpay & Recharge transactions or transfer to account. Bank has waived the charges on transfer to account transactions for Full KYC users. If the failed transaction not reversed within T+5 working days, they can contact at 1800 11 2211/ 425 3800 or raise a complaint with our team by dropping a mail to contactcentre@sbi.co.in

'Transfer to account' has a daily and per transaction limit as per amended by customer. If customer exceed this limit per transaction or on a daily basis he/ she would get this error.

Upgrade to Full KYC ?

SBI customers using their Internet Banking or Debit Card credentials can enhance their Buddy Mobile Wallet limits by upgrading their wallets to Full KYC. Mobile number registered for Buddy should be the same as that is there in Bank’s record. Enhancing your wallet and enables customers to enjoy additional wallet features like Fund Transfer facility without charges.

Currently the Full KYC service is not available for customers of other banks. Only customers who hold a single (or multiple) bank account with SBI can avail this service.

You may not be able to upgrade your wallet to Full KYC if:

  • You do not hold a bank account with State Bank of India
  • The mobile number registered for your SBI account is different from the mobile number that is registered for your SBI Buddy wallet
  • Your account does not meet the eligibility criteria set for Full KYC by the bank
  • Your SBI account is held jointly and you are trying to register for Full KYC using Debit Card

Recharge and Pay Bills

The Recharge option enables you to recharge your mobile or DTH accounts using the Wallet balance.

The billers that you can pay with this facility are:

  • Electricity
  • Gas
  • Insurance
  • Mobile (Post Paid)
  • Pre-Paid Mobile
  • Prepaid DTH

There will be no charge levied for using the Recharge option on the wallet.

It may take 4-5 days from the date of payment to update your account at the biller’s end.

Your prepaid mobile wallet recharge request may be rejected due to any one of the following reasons:

  • Invalid mobile number
  • Using a postpaid mobile number
  • Entering wrong amount for recharge
  • Transaction request exceeds daily/monthly amount

SBI Buddy processes the prepaid mobile recharge based on the details provided by you. As this is an instant service provided by SBI Buddy, and the recharged amount can be immediately used by the recipient, SBI Buddy will not be able to reverse the amount on account of incorrect mobile number for prepaid recharge.

The required details entered by you on the app will be sent to the corresponding service provider for further processing. If they are incorrect, your request will be rejected. However, if the service provider accepts the payment as per the given details, then bank will not be able to reverse the same..

The required details share by you on the app will be sent to the corresponding service provider for further processing. If they are incorrect, your request will be rejected. However, if the service provider accepts the payment as per the given details, then bank will not be able to reverse the same.

You will receive an sms confirmation for the successful transaction. In case the transaction fails, then the amount will be credited back to your account in 15 days.

No, you can pay your bills using the wallet balance

In case of a double debit, your amount will get credited back to your account in 15 days else please contact our Customer Service Executive available at toll free telephone number 18004253800 & 1800112211 or you can also raise a complaint with our team by dropping a mail to contactcentre@sbi.co.in.

Your prepaid mobile wallet recharge request will be rejected due to any of the following reasons:

  • Invalid mobile number
  • Using a postpaid mobile number
  • Mobile Recharge request exceeds daily Amount
  • Transaction request exceeds daily/monthly amount

In such cases, we will refund back the amount to your account within 5 working days. In case you do not receive the same within 5 working days, please raise a complaint with our team by dropping a mail to contactcentre@sbi.co.in or calling 1800 11 2211/ 425 3800.

Shop

Sir/Ma'am, I am sorry for the Inconvenience caused. Online Shopping options are permanently disabled from SBI Buddy wallet. Presently, window for only cancellation of booked tickets are available. Bank has come out with its lifestyle app YONO which provide different financial and merchant offerings with vibrant Marketplace.

Sir/Ma'am, I am sorry for the Inconvenience caused. But Merchant Terms and Conditions apply to the products bought / sold through the Merchant. Please reach out to the merchant directly.

Wallet Closure

If there is balance in your Wallet, then you have to transfer the amount to a bank account before closing the wallet.

No, in fact wallet closure is only allowed once balance is made zero.

Yes, in order to unblock your wallet, you need to provide correct details to Contact Centre.

E-Statements

You can click on ‘E-Statements’ option to generate your wallet statement for the last 6 months. Your wallet statement will contain your transaction details such as date of transaction, Transaction Type & Number, Withdrawal/Deposit amount and Closing Balance

Transaction History

You can click on ‘My Transactions’ option to view your transaction history.

You can click on ‘My Transaction’ to view your Buddy Wallet Transaction Details. You can view past 25 transactions carried out though mobile wallet.

Green (+) sign next to the transaction indicates money added to wallet

Red (-) sign next to the transaction indicates money deducted from wallet

My Preferences

'My Preferences' comprises of following tabs:

Configure Transaction Limits: You can choose to customize the Billpay & Recharges transaction and fund transfer limits on your Buddy wallet.

Reimbursement of Wallet Balance

In such case, you can visit any nearby SBI Branch for the reimbursement of SBI Buddy wallet balance.

Please ensure to enter correct account details where you wish to transfer any refund/ reversal amount, if any after closure of SBI Buddy wallet. If refund/ reversal not credit into your account within 15 days of intimation, you can also visit any nearby SBI Branch for the reimbursement of amount with all information.

Report any Suspicious Transactions

To report any suspicious transactions on your wallet please write to alert.buddy@sbi.co.in or contact our toll-free helpline number 1800 11 2211/ 1800 425 3800

Back to Top