COMPLAINTS

Complaints

Step 1
Lodge a complaint

Click here to submit your complaint online


OR


Download form and drop it at the branch closest to you/mail it to us


OR


Call our toll free number:
1800 425 3800
or
1800 11 2211

Step 2
In case resolution does not
satisfy you

Click here to write to network nodal officer


OR


Download form and mail it to us

 

 

Step 3
In case your grievance is
not resolved within 10 days
or you are not satisfied with
the resolution

Click here to write to principal nodal officer


OR


Download form and mail it to us

 

 

In case your grievance is still not resolved within 30 days of Step 3 or you are not satisfied with the resolution, you may approach the banking ombudsman