Timelines For Credit Decisions - Personal Banking

Timelines For Conveying Credit Decisions

(As mandated by RBI in their Master Circular – Lending to Priority Sector dated 01.07.2014)

SME Loans at all Centres

Retail Loans at Metro & Urban Centres

Home Loans at Metro & Urban Centres

Additional 2 days for Documentation & Disbursement

All Loans at Semi Urban & Rural Centres

" The timelines start from the date of receipt of complete documents from the applicant and the time taken by the applicant for submitting documents and / or for furnishing information sought by the Bank will not be taken into account for the purpose of timelines indicated above".

"All timeline counts will be on the basis of full working days. Wherever there is a need for verification etc. with various authorities/ Govt. bodies across one or more centres, a minimum of 15 additional working days will be applicable. We shall endeavour, at all times, to deliver within the indicated timelines, barring in situations and circumstances that are beyond the control of the Bank."