Customer Service Policies

Customer Care Types Of Settlement Processes In Other CountriesFAQ'sCompendium Of Customer Information
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Procedure For Collection Of International Cheques/InstrumentsReason For ReturnCitizens CharterAddresses And Helpline Nos Of Grievances Redressal CellComplimentsArrangements For Collection Of Domestic ChequesContact CentreDealing With Incidents Of Frequent Dishonour Of Cheques And Failed ECS (Debit)Contact UsFair Lending Practices CodePolicy For General Management Of The BranchesCustomer Rights PolicyPolicy On Security Repossesion Code Of Conduct For Recovery AgentsDisclaimerCheque Collection PolicyComplaints And ComplimentsCustomer Service PoliciesCitizens Charter Of State Bank of IndiaUnclaimed Deposits AccountsCode of Conduct for DSAsSimplification for increasing usage of HindiInoperative Accounts (More than 9.5 years)Extending More Facilities to Customers at Non-Home Branches
Customer Service Policies

A. Policies

B. Grievance Redressal Mechanism

If any customer is not satisfied with Bank's resolution, he/she may approach RBI Ombudsman by visiting www.cms.rbi.org.in


Codes for Customer Service


Regulatory Disclosure


Other


Last Updated On : Friday, 10-03-2023

Interest Rates

8.50%* p.a.

w.e.f. 09.03.2023

*T&C Apply.

 

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