Customer Service Policies - Customer Care
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Customer Care Types Of Settlement Processes In Other CountriesFAQ'sCompendium Of Customer Information
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Procedure For Collection Of International Cheques/InstrumentsReason For ReturnCitizens CharterAddresses And Helpline Nos Of Grievances Redressal CellComplimentsArrangements For Collection Of Domestic ChequesContact CentreDealing With Incidents Of Frequent Dishonour Of Cheques And Failed ECS (Debit)Contact UsFair Lending Practices CodePolicy For General Management Of The BranchesCustomer Rights PolicyPolicy On Security Repossesion Code Of Conduct For Recovery AgentsDisclaimerComplaints And ComplimentsCustomer Service PoliciesCitizens Charter Of State Bank of IndiaUnclaimed Deposits AccountsCode of Conduct for DSAsSimplification for increasing usage of HindiInoperative Accounts (More than 10 years)Extending More Facilities to Customers at Non-Home Branches


Customer Service Policies
A. Policies
- Policy on Depositors’ Rights Version 4.0
- Customer Rights, Grievance Redressal and Compensation Policy 2022 (Version 3)
- Policy on Multi City Cheques (Issuance, Collection & Dishonour) (Version-2.0)
- Customer Rights, Grievance Rdressal and Compensation Policy 2021 (Version 2)
- Policy On Doorstep Banking Services For Individual Customers
- Addendum to Doorstep Banking Policy
B. Grievance Redressal Mechanism
If any customer is not satisfied with Bank's resolution, he/she may approach RBI Ombudsman by visiting www.cms.rbi.org.in
Codes for Customer Service
- Fair Lending Practice Codes
- Code of Commitments to Customers (BCSBI CODE)
- Customer Matters
- Code of Bank's Commitment to Micro and Small Enterprises (BCSBI Code)
- Customer Day
Regulatory Disclosure
- Statement of complaints received and disposed during the FY 2022-23
- Statement of complaint received and disposed during the FY 2021 - 22
- Statement of complaints received and disposed during the FY 2020-21
- Statement of complaints received and disposed during the FY 2019-20
- Statement of complaints received and disposed during the FY 2018-19
- Statement of complaints received and disposed during the FY 2017-18
- Statement of complaints received and disposed during the FY 2016-17
- Statement of complaints received and disposed during the FY 2015-16
Last Updated On : Saturday, 07-10-2023

Interest Rates
2.70% p.a.
less than Rs.10 Cr. w.e.f 15.10.22
3.00% p.a.
Rs.10 Cr. and above w.e.f 15.10.22
2.70% p.a.
Balance below Rs. 10 crs
3.00% p.a.
Balance Rs. 10 crores and above
Customer Care
Limited Time Offers - Unlimited Joy

Criteria
- Features
- Eligibility
- Terms and Conditions

Interest Rates
2.70% p.a.
less than Rs.10 Cr. w.e.f 15.10.22
3.00% p.a.
Rs.10 Cr. and above w.e.f 15.10.22
2.70% p.a.
Balance below Rs. 10 crs
3.00% p.a.
Balance Rs. 10 crores and above